Resume
Experience
Jan 2023 - Present
UX Designer/Researcher II
Innosoft Ltd
Kitchener, ON
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Redesigned and streamlined registration flow for core product, reducing complexities and eliminating redundancies, and increasing multi-person registration speed by more than 2x.
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Enhanced instructor check-in usability, halving time-on-page and alleviating user pain points.
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​Led research and redesign of a native app and CMS for an add-on product, targeting 200+ clients and 100,000s of users.
Jan 2021 - Dec 2022
UX Designer/Researcher I
Innosoft Ltd
Kitchener, ON
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Optimized registration and login flows for the core product, cutting abandonment rates and halving time-on-page.
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​Conducted end to end research for an add-on product in development, clarifying goals and setting stakeholder expectations.
Sept 2020 - Dec 2020
UX Designer
Communitech Ltd
Kitchener, ON
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Designed client websites in order to drive engagement - focused on glanceability and usability. Conducted research to ensure designs were addressing pain points and maximizing engagement and CTA use.
Nov 2017 - Aug 2019
Architectural Administrator
MMC Architects Ltd
Toronto, ON
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Working with the Director to help drive efficiencies through staff management and workload distribution. Prepared and managed fee proposals and additional service orders.
2005 - 2016
Architectural Technician
Gallaher Architects/EDP Design
Jersey, UK
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Responsible for preparing, submitting and coordinating building control and planning drawings and applications. Preparation of all required drawings and on-site coordination meetings with trades and clients.
Education
2019 - 2020
Interactive Multi Media
College Graduate Degree
Sheridan College, Oakville
In the IMM program, we learned to create, manage and develop web and mobile content, leveraging a curriculum in usability, interactivity, front-end coding, social media, user experience (UX) and emerging technologies in an interdisciplinary, collaborative learning environment.
2002 - 2005
Architecture
Bachelor of Arts Degree
University of Liverpool, UK
The programme provides a comprehensive foundation in architecture, which demands knowledge of many different but interrelated disciplines and the development of personal as well as technical Architectural skills.
Professional skillset
User research
Interaction design
Prototyping
Usability testing
Persona building
Wireframing
Cross functional collaboration
Agile development
Project management
Recruitment
Usability testing
User-centric mentality